Call Center System

Apex Systems Call Center is a delivery service consolidator which gathers delivery service data of all your outlets into one place, reducing staff and enhancing service. The call center feature enables you to merge delivery orders through franchises and branches with automated delivery zoning and kitchen printing systems. It provides access to a real-time system, managing delivery requests through easy user screens and advanced customer functionality.

• It designed to enable multiple location restaurant chains, such as grocery delivery companies to enhance phone-in catering, takeout and delivery sales, from a centralized location.
• Agents can easily access the information they need, with built-in pop up screen and customer history database, which helps them resolve order issues and improve customer service.
• Increased Customer Satisfaction and loyalty
• Improve Agents Efficiency
• Increased Sales Revenues & business goals
• Customer Detail Information Management
• Live and Statistical Reports